FAQs

The following are a few questions that we are asked most often, and our responses. If you have any other questions you would like answered, feel free to contact us at any time.

Q:

Do you have one version of the harassment prevention training for managers and supervisors and a separate version for employees?

A:

Yes, we have separate versions with many different scenario options for each version.

Q:

Do you have harassment prevention training that will meet specific state requirements.

A:

Yes, HRTrain's online sexual harassment training solution can also help bring your organization into compliance with state laws, such as California's sexual harassment training requirement, AB 1825 & AB 2053.

Q:

Do you offer sexual harassment training?

A:

No, we offer training on the prevention of sexual harassment as well as prevention of the other protected classes.

Q:

Do the employees receive a Certificate of Completion at the end of the training?

A:

When an employee completes a training course, they receive a Certificate of Completion that can be printed out. Within our Compliance Tracking Tool, you can also print out Certificates of Completion for each employee, as well as run training status reports in a variety of ways.

Q:

We have our own Learning Management System. Can you provide us with SCORM compliant versions of the training?

A:

Yes, we can provide you with SCORM compliant versions of the training and will work with your LMS provider to make sure the training works correctly on your LMS.

Q:

How do you spell harassment correctly?

A:

H-A-R-A-S-S-M-E-N-T

It is probably one of the trickier words to spell!

Q:

How do I know that my employees have taken the training and just not left it on their computer and gone to a meeting or lunch?

A:

The training is interactive and the learners need to answer questions and simulated emails and instant messages. The training does not automatically advance without the learner being engaged and participating in the training.

Q:

Do I have to finish the courses in one sitting?

A:

No. The courses are bookmarked at the start of each section. Should you close the course down, and login again, you will be able to continue the course from the start of the last section you viewed.

Q:

Are the answers to the questions in the courses recorded? Is the test at the end scored?

A:

No. The questions in each course are only there to reinforce key concepts and will not be tracked or recorded.

Technical Support FAQs

Q:

I was able to log into the course, however, all I see is a blank white or blank black screen. Why is that?

A:

This course requires the Flash plugin for your web browser. After you log into the course, if all you see is a blank or black screen when you access the training, you do not have the current version of the Flash player. You can download the Flash Player plugin for free from the Adobe website at: http://get.adobe.com/flashplayer

Q:

I downloaded the most recent version of the flash player, but the course is still showing up blank after I sign in?

A:

There may be a browser cache/temporary internet files issue. Your computer stores all pages that you visit on the internet in a folder. Clearing out this folder can increase the speed and reliability of your computer and help ensure that you are viewing a version of the course which reflects your most recent progress. To delete your cache/temporary internet files, please do the following:

  • Google Chrome
    1. Open Chrome
    2. Click the Chrome menu on the browser toolbar.
    3. Select Tools.
    4. Select Clear browsing data.
    5. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
    6. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
    7. Click Clear browsing data.
  • Mozilla Firefox
    1. Open Firefox
    2. Click the menu button and choose "Options"
    3. Select the Advanced panel.
    4. Click on the Network tab.
    5. In the Cached Web Content section, click "Clear Now"
    6. Click OK to close the Options window
  • Internet Explorer
    1. Open Internet Explorer
    2. Tap or click the Tools button , and then tap or click Internet options.
    3. On the General tab, under Browsing history, tap or click Delete.
    4. Select the Temporary Internet files and website files check box, and then tap or click Delete.
  • Apple Safari
    1. Open Safari
    2. Click on Edit > Preferences
    3. Click on the Advanced tab
    4. Select "Show Develop menu" checkbox
    5. Close the Preferences menu box
    6. Click on "Develop"
    7. Click "Empty Caches"
  • Opera
    1. Open Opera
    2. Click on Tools > Preferences
    3. Click on the Advanced tab
    4. Select History
    5. Click on the "Empty Now" icon

Q:

I'm using Internet Explorer and installed the lastest version of the Adobe Flash Player. However the course will still not begin and just remains on a blank, black screen. What can I do?

A:

If you are using Internet Explorer 9, there is a known issue that causes the Flash Player to still be disabled even after it is installed. To learn how the Flash Player can easily be enabled, please view this link here: Enabling Flash Player in Internet Explorer

Q:

The course can sometimes freeze. What can I do to fix that?

A:

If the course freezes and you do have the latest version of the Adobe Flash Player installed, it may be that your browser needs an upgrade. Below please find the links for the downloads for all browsers. The course can be run in any one of these browsers. Of course, you only need to upgrade your current browser and then take the training in that browser.

Supported Browsers:
Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, & Opera
Flash Player 6.0 and above