This lively and interactive seminar guides participants through the basic principles of assertive communications. The seminar will be custom built to meet the specific needs of your organization and your employees, and will include lecture, video clips, audio-visual support and practice opportunities.
Main topics to be discussed are:
Being assertive isn't being aggressive
Seven techniques that work
Creating your personal action plan
Instructional Objectives:
As a result of this seminar, participants will be able to:
Use practical approaches to communicate more assertively
Differentiate between assertive and aggressive behavior
Develop an action plan for more effective interpersonal communication
