In this web-based workshop, basic principles of effective communication will be presented. Through practical examples and interactive exercises, online participants will learn to improve their interpersonal communication and effectiveness. Lecture, practice exercises, and audio-visual support will be used to create a lively and interactive learning event.
Main topics to be discussed are:
What makes effective two-way communication?
Overcoming barriers to effective communication
The importance of feedback
Ten techniques that work!
Instructional Objectives:
As a result of this seminar, participants will be able to:
Discuss the components of "win/win" communications
Describe the characteristics of effective feedback
Use strategies and techniques to communicate more effectively.
