In this e-seminar managers will be introduced to the basic principles of conflict resolution. The primary focus of the seminar is on developing practical strategies and solutions that meet the needs of your organization. Lecture, case study discussion, and audio-visual support will be used.
Main topics include:
Types and causes of organizational conflict
Separating the people from the problem
How to manage conflict effectively
Developing "win/win" solutions
Instructional Objectives:
As a result of this seminar, participants will be able to:
Describe the basic principles of conflict resolution
Practice conflict resolution skills and strategies
Develop an action plan for resolving conflicts using "win/win" approaches
