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| 1. |
I was able to log into the course, however, all I see is a blank white or blank black screen. Why is that? |
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This course requires the Flash 7 plugin for your web browser. After you log into the course, if all you see is a blank screen, that means that you do not have the current version of the Flash player. You can download the Flash 7 plugin for free from the Macromedia website at: http://www.macromedia.com/shockwave/
download/download.cgi?P1_Prod_Version=ShockwaveFlash
or click here. |
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| 2. |
I downloaded the most recent version of the flash player, but the course is still showing up blank after I sign in? |
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There may be a browser cache issue. Your computer stores all pages that you visit on the world wide web in a folder. Clearing out this folder can increase the speed and reliability of your computer and help ensure that your are viewing a version of the course which reflects your most recent progress. To delete your cache, do the following:
- Open Internet Explorer
- Click on "Tools" from the "File Edit View" menu
- Click on "Internet Options"
- In the area marked "Temporary Internet Files", click on the "Delete Files" button
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| 3. |
Do I have to finish the courses in one sitting? |
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No. The courses are bookmarked at the start of each section. Should you close the course down, and login again, you will be able to continue the course from the start of the last section you viewed. |
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| 4. |
Are the answers to the questions in the courses recorded? Is the test at the end scored? |
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No. The questions in each course are only there to reinforce key concepts and will not be tracked or recorded. |
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| 5. |
System Requirements |
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Supported Browsers:
- Netscape Navigator 4.78, Netscape 7.0 and above
- Microsoft Internet Explorer 4.0 and above
- Mozilla 1.0 and above
- Flash player 6 or above
CPU:
- Pentium II 200 Mhz or equivalent or above
- 32 MB RAM
- audio is optional
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